FAQ

1. Do you ship internationally?
No, we ship only within the U.S.

2. How long does it take to process and ship my order?
Processing: 1–2 business days
Shipping: 3–4 business days

3. Do you offer free shipping?
Yes, all U.S. orders qualify for free standard shipping.

4. What is your return/exchange policy?
Returns: 7 days
Exchanges: 10 days
Refunds: 5–10 business days

5. Can I cancel or change my order?
Yes, within 12 hours of placing it.

6. How do I track my order?
You will receive a tracking number via email once shipped.

7. What if my jewelry is damaged or incorrect?
Contact us immediately. We will provide a replacement or full refund, including shipping.

8. How do I contact customer service?
📧 contact@Fashivora.store
📞 865-281-0994